Privacy Policy

Introduction

R R Sen & Bros Pvt Ltd (RRSB Forex, "the Company", "we", "us") is an RBI-authorised Category II Money Changer / Authorised Dealer. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of our customers in the course of providing foreign exchange, remittance, and related services, in accordance with FEMA, RBI, and other applicable regulatory frameworks.

Applicability

This Privacy Policy applies to all customers who interact with RRSB Forex through our website, our physical branches, our internal digital systems, and any third-party online portals used to facilitate remittance and other services on our behalf.

Information We Collect

In the course of providing our services, we may collect the following categories of information:

• Personal Information — name, date of birth, nationality, address, email address, phone number, PAN, passport details, and residential status.
• KYC & Regulatory Information — identity and address proofs, purpose-specific supporting documents, and source-of-funds declarations.
• Technical & Usage Information — IP address, device identifiers, and system logs generated while using our website.
• Transaction Information — amount, currency, purpose of transaction, exchange rate applied, beneficiary details, and transaction reference numbers.

Purpose of Data Processing

We process customer data strictly for purposes connected with our business, including compliance with FEMA, RBI, and AML/CFT regulations, execution of transactions, identity and KYC verification, fraud prevention, statutory reporting to regulators, and communicating with customers about their transactions and our services.

Data Storage & Localization

In line with RBI's data localisation instructions, all customer data collected by RRSB Forex is stored on servers located within India. This data is not retained independently by any third party outside the scope of providing services to us.

Data Sharing & Disclosure

Customer information is shared only on a need-to-know basis, and only with correspondent banks, technology and service providers who support our operations, regulators, and auditors, as required to process transactions or to meet our legal and regulatory obligations.

Data Retention

We retain customer data for the periods prescribed under FEMA, RBI guidelines, the Prevention of Money Laundering Act (PMLA), and applicable income-tax regulations, after which it is securely destroyed.

Information Security Measures

We maintain appropriate technical and organisational safeguards to protect customer data, including role-based access controls, encryption, secure authentication mechanisms, audit trails, and periodic security reviews.

Customer Rights

Customers may request access to the personal information we hold about them, seek correction of inaccurate information, withdraw previously given consent, or request deletion of their data, subject to the retention periods we are required to observe under applicable regulation.

Contact — Data Privacy Officer

For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact our Data Privacy Officer. Debasis Das Phone: +91-8420199610 Email: it@rrsbforex.com

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in applicable regulations or our data practices. The updated policy will be published on this page along with a revised "last updated" date.